ORDERS & SHIPPING

When you place an order at SECRET FAUNA, you are shopping directly to our vendors and brands. Preparing and processing time may vary depending on each brand and product.

SECRET FAUNA orders are delivered only on working days. Orders processing time should be between 2 – 5 working days and might be higher depending on product availability.

In the product page you will find a detail of information regarding the processing time, shipping policies and returns policies for each brand.

PRODUCT AVAILABILITY

Product availability is subject to the brand’s stock availability. In case the product purchased is not available to be shipped to you, we will contact you within 48 working hours to offer you additional information, product alternatives or refund the amount if you wish so. Orders are 100% refundable when there is no availability for the item purchased.

NOT PROCESSING AN ORDER

SECRET FAUNA will have the right at any moment to withdraw or cancel the commercialization of any product of its website, as well as to modify the description thereof.

If for exceptional reasons, it is necessary to cancel the processing of an order after sending confirmation, SECRET FAUNA reserves the right to do so at its sole discretion at any time, without any responsibility for it by SECRET FAUNA.

SHIPPING DESTINATIONS

Shipping destinations are subject to each brand shipping policies. Not all our partner brands sell worldwide. Please check the available shipping countries and policies for each Brand on the product page. If the selected product is not available to be shipped to your country, a warning message will be shown on your cart during the checkout process.

  • ADAMINA: Worldwide
  • CORRES MADRID: Worldwide
  • HELENA ROHNER: Worldwide
  • LA VALIENTE: Spain
  • PDPAOLA: Spain
  • PRETTY RUMOUR: Europe
  • SOULBASK: Spain

SHIPPING METHODS

As every order is unique, shipping costs will vary depending on the brand, product and destination. Some of our brands offer express shipping methods (please check the available options and shipping policies on the product page).

All shipping methods available for your order and for each brand will be calculated and shown on the cart during checkout process.

Flat rates:

  • ADAMINA: 3,95€ (Spain mainland), 7,5€ (Balearic islands), 30,97€ (Canary islands), 5,95€ (Europe), 8,95€ (rest of the world)
  • CORRES MADRID: 4€ (Spain), 7,90€ (Portugal), 14,90€ (Europe), 19€ (USA), 29€ (rest of the world)
  • HELENA ROHNER: 9€ (Spain), from 19€ (Europe), from 24€ (rest of the world)
  • LA VALIENTE: 4€ (Spain mainland)
  • PDPAOLA: 3,95€ (Spain mainland), 8,95€ (Balearic islands), 36,70€ (Canary islands)
  • PRETTY RUMOUR: 0€ (Spain mainland), 15€ (Europe)
  • SOULBASK: 4,24€ (Spain mainland), 7,87 (Balearic islands), 36,40€ (Canary islands)

FREE SHIPPING

Some brands may offer free shipping when you reach a certain amount of purchase. Free shipping will be discounted directly from your cart when reached the minimum order amount for a specific brand. Please check the shipping policies applied for each brand on the product page.

Minimum order for free shipping

  • ADAMINA: 50€ (Spain mainland), 60€ (Balearic Islands & Europe), 100€ (rest of the world)
  • CORRES MADRID does not offer free shipping
  • HELENA ROHNER does not offer free shipping
  • LA VALIENTE: 30€ (Spain mainland)
  • PDPAOLA: 30€ (Spain mainland), 50€ (Balearic Islands)
  • PRETTY RUMOUR: 0€ (Spain mainland)
  • SOULBASK: 120€ (Spain mainland)

SHIPPING TIME

Shipping times might vary depending on products availability and the courier company used by the vendor / brand:

SPAIN (MAINLAND):  delivery within 1-3 days

BALEARIC ISLANDS: delivery within 2-5 days

CANARY ISLANDS: delivery within 4-7 days

EUROPE: delivery within 3-6 days

USA:  delivery within 4-7 days

REST OF THE WORLD: delivery within 5-10 days

Please keep in mind that our shipping times should be used as a guide only and are based on time from dispatch. SECRET FAUNA cannot take responsibility for customs clearance delays, though we will try to minimize any potential delays.

If you want to change the delivery address once your order has been placed, it is very important that you contact us immediately. Once your order has been dispatched, we will not be able to modify your shipping information for that specific order. Any change of shipping address after your order has been shipped will have an additional shipping fee equivalent to the shipment cost for any given country.

We include the cost of taxes in your order, so you won’t need to pay any additional fees. Depending on your countries you might have to pay duties. Duties will be incurred by customer, not SECRET FAUNA or the Brand.

Please view our TERMS & CONDITIONS for further information.

After placing an order, you will receive an email containing all the details of your purchase. Once your order is approved, the brand will dispatch it within the processing time according to the Brand. We will send you a confirmation email once the product is dispatched with the details of your purchase and the courier company and the shipping tracking code.

If you shop from multiple brands in the same order, please keep in mind that your items will arrive separately. While we aim to always deliver within the specified times, we aren’t responsible for any delays might occur.

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