HOW TO BUY

SECRET FAUNA was born to be home to all independent and stablished jewelry brands and designers from all around the world. We handpick exceptionally crafted, one-of-a-kind brands that you won’t find anywhere else, pieces finished in best materials and techniques.

When you place an order at SECRET FAUNA, you are shopping directly to our vendors and brands. SECRET FAUNA offers a virtual market where customers can meet their favourite brands.

In our store you will be able to search and discover products through our catalogue by category and brand (use our Main Menu) or personalized filtering for more specific searches using our filter tools on the sidebar on the e-shop page.

If you like a specific brand, you will be able to shop on its own private shopping window within our store. Simply click on the Brand’s name that you are interested in.

When you find an item you wish to purchase, simply select your size (there is a size guide for every item) and the quantity, then click the button ADD TO BAG. Items will be automatically added to your bag. You can access to your bag on the right side of the header area. You can continue shopping and add more items to your bag, or you can proceed to checkout.

Our checkout process is quick and straightforward. No matter how many items you have in your shopping bag or how many brands they are sourced from, you only need to checkout once.

Each vendor / brand has its own shipping methods and costs. The shipping costs for your order will be automatically calculated on the checkout page depending on the brands purchased and your country. Once agreed, you will be able to proceed to payment and select your payment method. For more details, please read the SHIPPING section.

Once you have placed your order you will receive an e-mail acknowledgement before we initiate our validation process. Your order will then be shipped directly to you by our brands.

Our accepted payment methods are:

– Credit card, through the payment Gateway from the Spanish bank “Banc Sabadell”, which ensures maximum security on all your transactions

– PayPal, an international payment operator with which you will be able to pay regardless of whether you are a PayPal account holder or not

Accepted credit cards are VISA, MasterCard, American Express, Maestro y Red 6000.

If you are experiencing any problems with your payment, please try the following:

– Use an alternative credit card

– Use an alternative payment method

– Restart your web browser and try again

– Delete the cookies from your computer or empty your cache memory. After that, try again

– If your problems persist, please contact our CUSTOMER CARE team sending an email to help@secretfauna.com

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